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Maybe it wasn’t their fault then…

August 22, 2008 By: nooccar Category: Adams, Claire, Technology, Travel

In June my family & I took Claire to Disneyworld in Orlando, FL. My sister had her Sony camera with her that my father gave her. After clicking the first photo of Claire with some random person dressed up like some random Disney character, Meghan dropped the camera to the asphalt. It immediately jammed and would not zoom. I understood the problem and explained to her that she was out of luck. Meghan was annoyed that her camera was destroyed, but I explained that we all had cameras and she’d still get photos. I also told her that I would send it away to fix it. I’d sent two other cameras in for repair over the years, and I had an idea how get the company to fix a digital camera.  She finally agreed.

I took the camera home and quickly forgot I had it for about a month. I then remembered it was there, called Sony, got a repair code, and mailed it in. At the time I was buying somethings online, so lots of stuff was coming in and going out. Consequentially, I forgot all about Meghan’s little Sony digital camera.

About five weeks later I was tucking Claire into bed and suddenly remembered the camera. I went out and asked Donna if she’d seen a box from Sony. Something sent back to us from the Laredo, TX repair center? She said she hadn’t. I was pretty worried about the $300+ camera, and I knew that Sony ships via UPS. Wanna know what I think of UPS? I can only say the company’s color is not a coincidence! The checked GMAIL and found an email from a month earlier from Sony saying it was being sent back. I get 100+ emails daily, so I just must’ve missed this one. I put the tracking number into the UPS site and it said it was delivered several weeks ago.  I went to bed that night unhappy and worried. I wanted to call Sony immediately but it was late. The next day I called UPS and they weren’t any help. They said it was Sony’s fault not there’s. This made no sense since Sony said they sent it, and they had a tracking number. UPS told me that Sony had to initiate any lost package claim. So I called Sony. Sony said they had no idea what I was talking about, and if it was anyone’s fault then it was the Laredo, TX repair center’s fault. The lady put me on hold and tried to call them. She quickly came back and told me they weren’t answering and I’d have to call them myself. I don’t even think she had time to dial a number in Texas.

I quickly thanked her, scribbled down the number, and thought about how I would nail them on the customer service survey. I didn’t care to talk to anymore Sony idiots today, so I shoved the number in my pocket and went about my job. Later that day, I pulled into our driveway and walked around the front sidewalk. I pushed back the edge of our bush next to the front door. Low and behold, a tattered, moist, dirty UPS box sat under the bush near the door. Oops.


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